Emarlado, is a new name in the world of online brokerage, is swiftly making waves with its commitment to transparency, reliability, and customer-centric services. Licensed by the esteemed Mwali International Services Authority under license number T2023397, Emarlado stands as a beacon of trustworthiness and legitimacy in the trading world. With this robust regulation backing their operations, traders can rest assured that their investments are secure, making Emarlado a preferred choice for both seasoned investors and newcomers alike.
Image source: Emarlado About Us Page
In addition to providing a platform for seamless trading experiences, Emarlado places paramount importance on listening to its customers and addressing any concerns they may encounter along their trading journey. To facilitate this, Emarlado has carefully created a detailed complaints process that makes sure every complaint is dealt with quickly and carefully.
Emarlado’s Complaints Procedure
Emarlado understands that in the dynamic landscape of financial markets, occasional issues may arise, and swift resolution is imperative. To this end, they have adopted a structured complaints procedure aimed at providing a fair and expedient process for addressing customer concerns.
1. Submitting Your Complaint
Should you encounter any issues or have concerns regarding your trading experience with Emarlado, you are encouraged to submit your complaint via email to [email protected]. Upon receipt of your complaint, the company undertakes to initiate a thorough investigation into the matter. Additionally, more detailed information about the complaints procedure can be found on their website under “Complaints Procedure.”
Image source: Emarlado Legal Page
2. Acknowledging Your Complaint
Emarlado is committed to transparency and responsiveness. Within five (5) business days of receiving your complaint, you will receive an acknowledgment from Emarlado, confirming the receipt of your complaint and the commencement of the investigation process.
3. Handling of Your Complaint
Upon acknowledgment, Emarlado’s dedicated team will diligently review your complaint, investigate the circumstances surrounding it, and endeavor to reach a resolution without undue delay. Throughout the investigation process, you will be kept informed of the progress, and if necessary, one of Emarlado’s officers may reach out to you directly to seek further clarification or information.
In the event that your complaint requires additional time for investigation, Emarlado pledges to keep you informed of the reasons for the delay and provide an estimated timeline for resolution. Your cooperation during this process is vital to expedite the investigation and ensure a satisfactory outcome.
Final Decision
Once a resolution is reached, Emarlado will promptly inform you of the outcome, along with a comprehensive explanation of their position and any remedial measures proposed, if applicable. It is important to note that Emarlado’s commitment to resolving customer complaints does not impede your right to pursue legal action if deemed necessary.
In conclusion, Emarlado’s dedication to customer satisfaction extends beyond providing a robust trading platform; it encompasses a steadfast commitment to addressing customer concerns with diligence and transparency. With Emarlado, traders can trade with confidence, knowing that their voices are heard and their concerns are swiftly attended to.